Infrared Paint Remover Warranty Information
Eco-Strip Limited Warranty – Speedheater & IR Paint Stripper
At Eco-Strip, we stand behind the quality of the infrared paint removal tools we sell. The Speedheater and IR Paint Stripper products are designed to provide reliable performance for homeowners, DIY enthusiasts, and professional restoration contractors.
We offer limited warranty coverage for qualifying defects in materials and workmanship, subject to the terms and conditions below.
Warranty Coverage Period
The warranty period depends on how the infrared paint remover is used:
- Residential or Homeowner Use: 12 Months from the original date of purchase.
- Professional or Commercial Use: 6 Months from the original date of purchase.
These warranty periods apply to eligible new infrared paint removal units purchased through Eco-Strip.
What Does the Warranty Cover?
The limited warranty covers manufacturing defects in materials or workmanship that existed when the product was new and become apparent during the applicable warranty period.
If a qualifying defect is confirmed, the product may be:
- Repaired at no charge, or
- Replaced with a properly functioning unit at no charge.
The decision to repair or replace the product will be made by the responsible manufacturer, according to the applicable warranty terms.
Any parts or products replaced under warranty may become the property of the manufacturer.
What Is Not Covered by the Warranty?
This limited warranty does not cover:
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- Normal wear and tear: Infrared heating tubes, bulbs, and other components that naturally wear out during regular use.
- Accidental damage or broken bulbs: Damage caused by dropping, striking, or mishandling the unit, including broken infrared bulbs resulting from accidental drops or impacts, is not covered under warranty.
- Improper use: Damage caused by misuse, overloading, or failure to follow the manufacturer’s operating instructions.
- Improper maintenance: Damage resulting from inadequate cleaning, neglect, or lack of proper care.
- Unauthorized repairs or modifications: Damage resulting from alterations, unauthorized repairs, or the use of incompatible replacement parts.
- Unauthorized disassembly: Customers are permitted to open their units solely for the purpose of replacing infrared bulbs, provided they follow the manufacturer’s instructions and appropriate safety procedures. Disassembly for troubleshooting, internal repairs, modifications, or any other purpose is not authorized and may void warranty coverage.
- Environmental damage: Damage resulting from exposure to unsuitable operating or storage conditions.
- Minor cosmetic imperfections: Minor deviations that do not significantly affect the product’s intended functionality.
How to Submit a Warranty Claim
If you experience a problem with your Speedheater or IR Paint Stripper, please contact Eco-Strip first so we can help you determine the appropriate next steps.
Our team will review your warranty inquiry and direct you to the appropriate warranty service process based on your product model and the nature of the issue.
To help us assist you efficiently, please provide:
- Your original order number or proof of purchase.
- The product model.
- A description of the problem.
- Photos or videos of the issue, if requested.
Depending on the product and warranty requirements, we may coordinate the claim or refer you to the appropriate manufacturer.
Please do not ship your equipment to Eco-Strip or another repair location without first receiving instructions from our team.
For warranty assistance, contact Eco-Strip.
Additional Warranty Terms
Warranty claims must be initiated within the applicable warranty period and supported by proof of purchase showing the original purchase date.
Warranty coverage is limited to qualifying defects in materials and workmanship. Normal wear, misuse, unauthorized modifications, and other exclusions listed above are not covered.
Repair or replacement will be determined according to the applicable warranty terms and the results of the product evaluation.